Refund Policy

At Excel Core Solutions, we strive to ensure that our customers are completely satisfied with our products and services. However, if you are not entirely happy with your purchase, we’re here to help.

1. Refund Eligibility:

  • Refunds are applicable only for purchases made directly through Excel Core Solutions' official website or authorized platforms.
  • Refunds are not applicable for services or support already rendered, custom software development, or any service/product customized to your specific requirements.

2. Refund Request Window:

  • Customers can request a refund within 30 days of the original purchase date.
  • Refund requests made after 30 days from the date of purchase will not be eligible.

3. Non-Refundable Items:

  • Services that have been fully delivered and accepted.
  • Digital products that have been downloaded and/or used beyond trial limits.
  • Maintenance services, extended support, or any subscriptions.

4. How to Request a Refund:

  • To initiate a refund, please contact us at customercare@excelcoresolutions.com with your order number, product details, and reason for the refund.
  • Refund requests will be reviewed, and approval will be granted based on eligibility.

5. Processing Refunds:

  • Once your refund request is approved, we will initiate a refund to your original method of payment.
  • Refunds typically take 5-10 business days to process, depending on your payment provider.

6. Cancellations:

For subscriptions, customers can cancel anytime. Refunds for subscription cancellations will be prorated based on the usage period.

7. Exchanges:

We may offer product exchanges if the purchased product does not meet the specifications provided, subject to verification and within the refund request window.

8. Contact Information:

For any refund-related queries, please feel free to reach out to our support team at customercare@excelcoresolutions.com.

9. Changes to the Policy:

Excel Core Solutions reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on our website with the effective date.